Establishing Client Agreement: Partnering with the client (internal or external) successfully. The Ability to understand client needs and garner agreement with the client about the OKR training, coaching or consulting assignment and relationships.
Building Trust: Ability to generate a trustworthy working environment with the client by displaying integrity, adherence to ethical standards, creating a safe environment for people to learn and practice OKRs, make commitments and keep them, be authentic with all client communications, ask permissions wherever/whenever necessary and display respect for cultural and diversity related areas.
Growth Facilitator: Ability to catalyze client growth (individual & organisational level). Challenges client to set aspirational OKRs, provides all necessary resources and expertise, creates awareness and competency with client, coaches and trains the client whenever needed, provide timely feedback for development and celebrates wins with the client.
Appreciative Listening™ : Ability to listen in order to understand. Fosters the skills of listening for self and others. Uses appreciative listening during all client engagements be it OKR training, coaching or consulting related assignments. Considers the content and context of client conversations, reflects and paraphrases understanding of what the client is saying and feeling.
Maintaining Presence: Ability to be focused and present during client conversations both physically, mentally and emotionally.
Catalytic Questioning™ : Ability to ask provoking and catalyzing questions to move the client forward towards their goals. Knows when to ask what kind of questions and in general supports the client during coaching or feedback sessions through powerful questioning to create awareness, buy-in and movement forward.
Being an OKR Coach: Uses the principles and process of being coach-like in conversations during OKR goal setting and OKR cadence reviews. Ability to use coaching at the right moment as an effective tool to support learning and growth of the client.
Feedback/Feedforward Skills: Ability to provide open, honest, timely and constructive feedback to client at appropriate junctures of the OKR Planning and Implementation process.